At Zikabrims, we are committed to providing high-quality managed talent solutions and professional services. This Refund Policy explains when payments may be refunded and the circumstances under which refunds are not available.
By purchasing any service from Zikabrims, you agree to this Refund Policy.
This Refund Policy should be read together with our Terms of Service and 14-Day Trial Terms.
1. General Policy
Payments made to Zikabrims are generally non-refundable once services have commenced.
This policy reflects the time, expertise, recruiting efforts, screening, interviews, onboarding activities, administrative work, and resources invested in delivering our services.
Refunds are only provided where required by applicable law or where expressly approved by Zikabrims in writing.
2. Managed Talent Services
Once a professional has been introduced, interviews have been scheduled, onboarding has commenced, or services have otherwise begun, payments for managed talent services are non-refundable.
This includes fees associated with:
- Talent sourcing
- Candidate screening
- Interview coordination
- Talent onboarding
- Managed staffing
- Account management
- Ongoing client support
3. Recruitment and Placement Fees
Recruitment fees, sourcing fees, placement fees, and direct hire conversion fees are non-refundable once recruitment activities have started.
Recruitment activities include, but are not limited to:
- Reviewing job requirements
- Searching for candidates
- Contacting professionals
- Conducting interviews
- Candidate evaluations
- Presenting qualified professionals
4. Monthly Service Fees
Monthly management fees cover ongoing account management, client support, professional coordination, communication, and administrative services.
Once a billing period has begun, monthly service fees are not refundable.
Cancellation of services will stop future billing but does not entitle the Client to a refund for the current billing period.
5. Consultation Fees
Fees paid for consultations, strategy sessions, business assessments, hiring planning sessions, or advisory services are non-refundable once the consultation has taken place.
If Zikabrims cancels a scheduled consultation and cannot reasonably reschedule it, a refund or credit may be issued at our discretion.
6. Subscription Services
Where subscription-based services are offered, subscription payments are non-refundable after the subscription period has begun unless otherwise required by law.
Clients may cancel future renewals in accordance with the cancellation terms applicable to the subscription.
7. Trial Services
Any free or discounted trial offered by Zikabrims is governed by the separate 14-Day Trial Terms.
Fees incurred after the conclusion of a trial period are governed by the applicable service agreement and are generally non-refundable once services have commenced.
8. Client Cancellations
Clients may cancel services at any time by providing written notice to Zikabrims.
Cancellation does not entitle the Client to a refund for:
- Completed work
- Ongoing work
- Recruitment activities already performed
- Administrative services already provided
- Monthly fees already earned
The Client remains responsible for any outstanding invoices incurred before the effective cancellation date.
9. Refund Exceptions
Zikabrims may, at its sole discretion, issue a full or partial refund in exceptional circumstances, including but not limited to:
- Duplicate payments.
- Billing errors made by Zikabrims.
- Payments processed incorrectly.
- Services that cannot be delivered due to circumstances solely caused by Zikabrims.
The decision to issue a discretionary refund does not create an obligation to issue refunds in future cases.
10. Chargebacks
Clients agree not to initiate chargebacks or payment disputes for legitimate services provided by Zikabrims.
If a chargeback is initiated without valid legal grounds, Zikabrims reserves the right to:
- Suspend or terminate services.
- Recover unpaid balances.
- Recover chargeback fees and administrative costs.
- Pursue collection or legal action where appropriate.
11. Taxes
Refunds, where approved, shall apply only to the amounts paid for eligible services and shall not include taxes, governmental fees, bank charges, currency conversion fees, or third-party transaction costs unless required by law.
12. Changes to This Refund Policy
Zikabrims reserves the right to modify this Refund Policy at any time.
Updated versions become effective immediately upon publication on the Platform unless otherwise required by applicable law.
Your continued use of our services constitutes acceptance of the revised Refund Policy.
13. Contact Us
If you have questions regarding this Refund Policy or wish to discuss a billing matter, please contact us.
Zikabrims
Website: https://hire.zikabrims.com
Email: billing@zikabrims.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time)